[Resolved]  Videocon — Non-availability of subscribed channels.

Address:	New Delhi, Delhi, 110095
Website:	www.videocond2h.com

This is to inform you that i girish chander, customer id:54374884 has been facing grave issues with the videocon set top box from the last 2 days. the error shows that either the channel has not been subscribed or the balance if sufficient but in my case both of the issues are invalid as my next recharge is due for 28th of this month.

Only the news and sports channels are available rest others are out of service. i have contacted the customer care many times since yesterday but without a satisfactory resolution of my problem.

The customer care on duty supervisor mr. vikas told me that he would send an engineer who would charge rs.200. but i wont pay anything as some channels are available while others are not so the error that it shows does not stand in consistency with the issue.

Moreover, you had sent an engineer to change the stb 3 months back which was also pointless as eventually the problem was solved by the people at customer care.

As i have been facing the problem with stb very often i will not pay everytime for it. i am fed up of your services.

I request the reader to kindly resolve the issue as soon as possible.