[Resolved]  Videocon — Non resumption of dish tv services : cid[protected]annual south platinum plan)

Address:	560064
Website:	www.videocond2h.com

My stb stopped functioning on 06/10/2016. I lodged a complaint with videcon`s customer care no.[protected] and was messaged on 07/10/2016 at 7.52 am that the complaint had been registered vide their no. Woid 46918910 and their engineer would call me and then visit my residence to deal with the problem. I did not receive any call. Nor did a representative visit me.
On again telephoning, i was messaged on 08/10/2016 t 11.55/56 am that a complaint under no.[protected] had been registered and the matter would be resolved by 08/10/2016 by 07.55 pm. No call received. No visit by any engineer.
I again telephoned customer care and was messaged by them at 21.33 hours that the complaint had been registered under a no.[protected] and that the problem would be resolved by 10.00 am, by 10/10/2016. No action was taken by them.
On one occasion when i informed the customer care representative that i would cancel the connection and call for a refund of the advance payment made, i was told that no refund would be forthcoming.
I then emailed their appellate authority (Appellate. [protected]@ infotel connect.com) informing him that i am a 66 year old pensioner who was placed in this position and calling for a refund of the balance standing in my videocon account w. E. F. 06/10/2016. A copy of this compliant was also addressed to [protected]@sansad. Nic.in, the central minister in charge of the telecom sector (Trai).
I received a ridiculous auto generated reply from the appellate in their standard advertorial format. Nothing, of course, from the ministry.
Numerous calls were also made by me and my wife thereafter, but with no effect on customer care.