Videocon — not broadcasting channels as per trai and package

Address:

Bareilly, Uttar Pradesh, 243122

Dear Ma'am/Sir

Greetings !!

I have recharged my videocon D2H connection with Rs 300 but my channel did not activate, then i have tried to call on their customer care number so many times firstly their representative changed my plan and told me that Rs. 287 plan has been activated but when i checked then no plan had activated. After that i have called multiple times from last week and in january month as well for selecting my pack then their representative always tole me to select the packs from videocon website . When i tried to login from their website or APP then i am not able to login . page has not been redirected to any page. And when i called to their customer care for complaining the same then multiples time(always) they told me that your call is going to transfer to my senior after that they have disconnected my calls. Even their representative never listen what i have told . I told them to complain to TRAI and customer care even then also they dont care and always disconnects the call on the name of transferring to seniors.
Now from yesterday i have logged in on his website and I have selecting the GOLD Package from their website after selecting the package i checked on my Television but they are not broadcasting to all of the channels as per the TRAI rules and as per my packages.
And same when i am trying to call on their customer care number then their representatives are not able to solve my problem and disconnecting my calls by saying that transferring your call to my senior or concern person. Yes they also said many times about technical error when i asked for the complaints
These things happened with me and my family as well since last week and also in January. Due to them i am not able to watch my television not my amount has refunded . And i am spending whole of the evening and late night times approx daily 4-5 hours on their customer care numbers, on their website. I am fed from their services and get irritated alot due thei behaviour fake solution and services. Also i have wasted my money in recharge and in their connection.

Kindly requesting you to solve my problem on urgent basis and please take necessary action against them as well.
I will be very thankful to you.

Thanks and regards
Harshit Mishra