Videocon — Not receiving hd channels

Address:	560103
Website:	videocond2h.com

Hi All,

I recently upgraded from standard definition box to HD box from videocon d2h. As per the offer from videocon i should get all the HD channels free for 12 months with d2h cinema free for 2 months. i am not getting neither of these. I am getting only few HD channels. I have called several times customer care and send emails for these and they are telling some terms and conditions which i was not aware of before installing. As per them i am getting HD channels as per my base package. Which they are telling after installation. Now i am ready to upgrade my base package to get all HD channels for 12 months, customer care denied this as well. I want to return the HD box and don't want to continue the service still they are not returning the product. I am experiencing a very bad customer service experience in this case. This is my last complaint for the same. Below are my problems in brief as a customer now.

1. Customer service did not inform me clearly about all terms and conditions before HD box up-gradation and they are not accepting their mistake.
2. I want to upgrade the package to get all HD channels free from videocon d2h as an offer but this option also they are not accepting.
3. I want to return the product which was installed on[protected] and want to return my money paid during installation, this also they are not accepting.

As a customer i was not aware the terms and conditions which i came to know afterwards and no where in the website also these terms and conditions mentioned. How a customer will come to know these things if it is not clear from customer care and website?

Please do proper judgement on this in my case. Might be many customers are facing the same issue.

Thanks,
Pratyus
Customer ID:[protected]