Videocon — Pathetic customer service

Address:

560076

I have been facing issues with videocon service for the last 3 months, that's from the time I have taken this connection... And I must service has been very bad ... I get a standard answer then telling the local cable operator in the apartment is carrying issue by not letting enter the apartment.. Which I understand.
Every time an engineer calls tells us to pick him up from and point, post which they will fix the problem... We have agreed to that as well ... But all in vain... Next time you call the engineer he never picks the ph...
Again the story continues ... Call the customer service, raise a compliant, engineer calls, repeats the same thing and stops picking the ph
In these 3 months I have called a million times on a daily basis...
Asked them to atleast cancel the service and give me a refund, no response on that aswell
Request the concerned authority to take proper action videocon for making their customer run around ( wasting our valuable time and money)
My sincere request to people who get to read this... Pls dnt opt for videocon .. Worst service ... The so called nodal officer also doesn't respond to mails...