[Resolved] Videocon — Pathetic service of videocon d2h customer care - customer id[protected]

Sachinaldu

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	www.videocond2h.com

Vidiocon d2h is currently promoting khushiyo ki diwali offer wherein as per offer base pack will upgraded to next level for two months at rs 10. Customer care executive had activate wrong pack instead of above stated offer due to which my subscription date gets advance so much than normal date. Even after continuous follow up, no resolution given from their end.

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Nov 23, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Oct 09, 2016

Videocon Industries Customer Care's response Dear Customer,

We would like to inform you that you have downgraded your base pack in to “Gold Maxi” through online by yourself on October 07, 2016. Further if you wish to upgrade your base pack in to “New Gold Sports” under “Khushiyon Ki Diwali Offer” (KKD offer), then Rs.10/- will be deducted from your d2h account and you will be charged as per your old subscription plan during the Offer Period, post 60 days you will be charged Rs. 365/- per month for “New Gold Sports” pack subscription. Hence we request you to please confirm us back to help better in this regard.

Warm Regards,
Videocon d2h Team