[Resolved] Videocon — Recharge amount of rs.200 not accounted

[Resolved] Videocon — Recharge amount of rs.200 not accounted

B B. Sreenivas from Mysore, Karnataka

My id no. Is 20452852. I have got recharged rs.200/- against transaction no.[protected] on[protected] at 20.34 hours. My contact phone no. Is [protected]. Neither i have received message on my mobile or nor i could see in my tv for message. Please look into this urgently since the current period is expiring on 26th may 2016. I request the concerned to look into this complaint and arrange to account the recharged amount of rs.200 forthwith before expiry of the last day regards. B. Sreenivas. Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint.
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Videocon Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear B. Sreenivas,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear B. Sreenivas,

We would like to inform you that we have provided required command to update My Account information reflecting on your TV screen request you to write us back for any further query regarding same

Further we would like to inform you that recharge of Rs. 200/- have already been updated in your d2h account on dated May 23, 2016.

Please note that your current base pack is SOUTH SILVER with monthly subscription of Rs. 225/- also you have requested for MAA WORLD add on with monthly subscription of Rs. 15/-, and current account balance is of Rs. 396.16/- as on May 27, 2016 with next recharge date July 15, 2016. Please be informed that any changes in base package or add-on pack will affect the due date.

Warm Regards,
Videocon D2H