Videocon — Recharging cable tv connetcion

Address:

175019

I am consumer no 39346647. I had recharged my cable connection on 20/07/2015 @ 2893/- for one year. the validity was till 1st September, 2016. Now tha company tells that rates have been revised from March, 2016 so I am getting validity till 31st May, 2016. My complaint is this that as per norms rates are applied from the date of revision but rates are not imposed from older dates i.e. for old customers. I have lodge three complaints[protected],[protected], and[protected] on dated 13/03/16;20/03/16; and 15/04/16 respectively with videocon, Each time they responde d me that complaint has been resolved but I did not get the validity which was given me on the date of recharging. They also told me that I have taken the music service Bu it was given to me without my cosent. For this they given me three days extra validity(Previously 28 May, now till till 31st May. Now they have put through my phone to Tamil version so I cound not understand the language and made any furthe complaints. their service representative/executives have accepted the mistake. I request your goodself to resolve my complaint at the earliest so I may not be impelled to take the services of other operator.
Thaqnking You
Mohan Lal