Videocon — Refrigerator not working - BAD Service

Address:

New Delhi, Delhi, 110092

This is regards with the complaint raised on 24 June 2016. Below are the details of the complaint launched
• Lower portion of our refrigerator was not cooling & freezer has sufficient cooling (something wrong with the lower portion of the refrigerator)
• Complaint # DEL[protected]
Complaint was assigned to Ashok [[protected]], SVC Center [[protected]], and SCode S82153
• Ashok visited home to check the problem on Saturday afternoon
• Tested and he [Ashok] suggested to have GAS refilling in compressor
• We agreed to get it done on the same day to make sure our problem gets resolve
• Rupees 1000 has been taken in advance
• Another technician AZAD [[protected]]visited home to fill the GAS later afternoon
• After GAS filling Rupees 1700 was given which was the balance
• We were asked to wait and observe – till next day nothing changed in the condition
• Called Ashok but due to Saturday no technician was available, we insisted to send a technician home to see the problem
• AZAD visited the home later afternoon and informed us that he cannot do anything right now and can only inform Ashok the current status
• Called Ashok again, he visited but he himself was unable to understand the problem
• Again there was a visit [Ashok & … ] they checked something and told us to switch off the refrigerator for 24 hours to make sure ice not stucked somewhere which is preventing cooling at lower portion
• Called Ashok after 24 hours, were told to turn ON the refrigerator and wait for 24 hours again
• Nothing was changing so we decided to call and ask them to visit and check
• Ashok came with another technician; they said nothing can be done. We need to wait for 48 hours to see if something works
This service is not acceptable, technicians himself does not know what they have been doing. Without any proper diagnosis we were told that there is an issue with the GAS and it should be re-filled, that we did. Then we were charged rupees 2700 in lieu of service provided. Technicians were doing hit-an-trial to resolve the problem. There should be some concrete solution to the problem. We purchased this product just 4 years ago.
• Do you think the life of a Videocon Refrigerator is just 3 to 4 years?
• Where we can go now please answer, we are in the mid of nowhere, this is summer time and you guys must understand under what circumstances we might be living without refrigerator.
• Do you want us to purchase a new refrigerator [please let us know clearly if you CANNOT and DONOT have service to resolve problems]
• With this type of service you are giving a ZERO satisfaction to your customer
Please get this issue addressed as soon as possible.

Akhil Gupta
[protected]@gmail.com