Videocon — regarding manufacturing defective product and service issue.

Address:

New Delhi, Delhi, 110068

Subject: regarding manufacturing defecting product and service issue.

Complain/reference no.:del[protected], dated:29/05/2018, no.:del[protected], del[protected], 26/06/18 and many more complain

Respected sir,

It is to inform you that i had purchased 4kuhd-43” (Led tv) from vijay sales, pritampura, new delhi on 09/10/2016 (Copy of invoice is attached) which was exclusive product available only at vijay sales. The product is emitting carbon from led on heating the elements/components which was manufacturing defect. With (Cloudy shadow on white background only) which is not visible or traceable when it runs normal colour. By chance, when play smart tv or when it run white background it appears black/smog shadow on the white background. It spotted cloudy/smog shadow on the white back ground only.

We complained to customer care of vedicon and the complain engineer came and took snap shot with his camera and told the led t. V. Will go the service centre, the problem is the dust entered in the led but in actual it emitted carbon from led component. This will remove only at the service centre. As per engineer, the led t. V. Came after 10 days for removing simple dust entered in the t. V. I talk to mr. Robin (Area service engineer) whose mobile no. [protected] assures me it will not appear in future; we block all ways where to enter dust.

Now, recently played tv where white background display and shows cloudy shadow. I immediately try to complain customer care, they told, customer have to pay rs.1298/- for visiting because the product is with one year comprehensive warranty and replacing components is free of cost then what is service charges? (But my t. V. Is with total 7years warranty (3 yrs warranty and 2 yrs extended and 2 yrs from bajajfinserve).

It is very regretted to shout that if i paid rs.1298/- to removing this carbon, so called dust/smog which is manufacturing defect of led, may very costly to the customer.

Again, i complained to the customer care with reference no.: del[protected], dated:29/05/2018. Accordingly, service technician mr. Udit, mobile no.:[protected] came and clear the carbon, but it is not cleared completely and they also damage the inner panel of led put scratches on the inner panel. I wrote my comments on his service report “carbon still present and i am not satisfied and also put scratches on the tv panel. Service engineer forcefully took rs.1298/- for unsatisfactory work.

Then, i talk to mr. Vijay juneja, mobile no.: [protected], he is not able to satisfy by saying it is common problem. I cannot help you. You can talk to mr. Sandeep, south zone head, mobile no.:[protected], he is saying, this is regular problem to all led smart tv. We cannot block the space because it exhaust heat from tv, otherwise hardwire problem may arise. No solution given by them. Recurring opening of led may lead to other hardwire problem for removing carbon/dust.

Mr. Pradeep sharma, mobile no.[protected] is say that when panel will come, we will change it and not giving any sure time for the last two months.

Note: now, service centre and customer care is not responding my complain/mails.

So, it is strongly writing that the product may immediately change or refund because it is not possible for customer to removing carbon/dust in every two/three months with rs.1298/- on every visit, which is very costly. Further, company should not force customer to take help from social media and consumer court to solve the problem.

Therefore, it is humble request to take necessary step to solve the issue.

Thanking you,

Yours sincerely,

Copy of: (Ujjal poddar)

1. Invoice (Enclosed) mobile:[protected]

2. Warranty card