[Resolved] Videocon — Service not activated and balance shows zero | |||||
I ordered a d2h connection online from "d2honline.com" on Nov 4, 2016. The engineer installed the set top box on Nov 5, 2016. However my one month recharge and activation of platinum HD connection is pending since. Currently none of the channels are available to me, neither HD nor SD and my balance shows 0.00, even though I received recharge messages on registered mobile from Videocon on Nov 5, 2016. I have been calling the customer care ([protected] / [protected]) and service centre since Nov 5, and my package still not active. Every time I call I am told it will be done in next 2 hours or within 24 hours or they ask me to call back. And still they are not aware of what the issue is. The customer service is really pathetic. Either they should recharge my account with the paid amount or take their set top box and refund my money back because I cannot use it without an activation. Customer ID :[protected] Package : 1 Month of Platinum HD pack (Worth Rs. 650 per month) Amount Paid : Rs 2020.00 Was this information helpful? | |||||
Dec 25, 2016 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Nov 21, 2016 Videocon Industries Customer Care's response Dear Customer, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Nov 23, 2016 Videocon Industries Customer Care's response Dear Customer, We would like to inform you that your concern has been noted and our team is eager to resolve it. In order to assist you, we need to get in touch with you to gather more details about your concern. We are restricted due to non-availability of your customer id and contact details. We request you to write us back with your correct customer id and registered contact details to enable us to serve you better. Warm Regards, Videocon d2h Team | |||||
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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