[Resolved] Videocon — Videocon d2h problem service is not good | |||||
Customer id: 56199487 My name is darshan ashar staying in vasai and my d2h connection no is 56199487 I am facing issue was i have applied to replace my set top box with smart box & paid full amount in my account, videocon created work order for exchange after next day i have called their engineer for change my settp box & suddenly they says not product is out of stock & now no idea when we getting my product, as per their commitment we have change my device next day (Today) but they not idea when their product available, i have inform to service provider but unknown reason behind i did not get any response by video con service center, first time of my life i have face this type of bad customer care service of videocon i am very hurtled by this company. Also, customer care is not refunding the amount if they item not avaliable in videocon warehouse, customer care always saying we are working on your complaint.. What types of service is provided by videocon d2h if they cannot solve an issue latest work order is[protected]Dated 10.9.2016) & complaint no. Is[protected].9.2016). D2h authorities urgently and immediately resolve the issue within 7 days (Till 17.09.2016) otherwise i would have to approach the consumer court regarding my complaints. Darshan ashar [protected] Was this information helpful? | |||||
Oct 19, 2016 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Sep 12, 2016 Videocon Industries Customer Care's response Dear Darshan, We have forwarded your issue to our concerned department and will get it resolved at the earliest. Warm Regards, Videocon D2H Verified Support Sep 17, 2016 Videocon Industries Customer Care's response Dear Darshan, We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you. Warm Regards, Videocon D2H | |||||
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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