[Resolved]  Videocon — Videocon d2h setup box and remote

Address:	New Delhi, Delhi, 110062
Website:	NA

The services and the package offered by videocon is good in comparison to other service (D2h) providers. Thanks to the faulty remote and hardware offered by video con. Recently i got my setup box remote replaced in may and to my surprise the new remote has become non functional with in 5 months. My usage of tv is very rare and i have not caused any physical damage to it. I have already lodged a complaint with customer care but no response. Why the warranty is not given on remote controls? I want to escalate this issue to the higher authority who can take decisions in their purview. I am not ready to pay for the engineer's visit and want this remote to be change at no cost. I want the quick action or would definitely come to you from other possible channels. I have got my system replaced twice in one year. Both the setup box and the remote were faulty.
It seems videocon is using local parts to integrate the remote which would seriously hamper the brand value. Orelse it is the company strategy to make the d2h business sustainable and recurring.