Videocon — Videocon d2h stb hangs up daily.

Address:

411014

Hi Sir i am using Videocon D2H, HD STB since last 2 Years. the time there was a Software Update from Videocon the box has started hanging up. it hangs up 4 to 5 times daily and we have to restart the box everytime. when i switched on my TV n STB after 10 min it stable n then giving service. its just time wasting. last 2 times i complained but ur engineers has not visiting there. that they will charge 170 Rs for visiting.we have tried calling the customer service and they say the engineer will attend but it will be chargeable.i dont understand why should the customer pay for the fault of the company.its Videocons issue as it started after the software upgrade and its their responsibility to provide better service and better solution.but the attitude of the customer service people is not good.
I would request someone responsible from the company to look into issue...or the government should step into issues like these where the Customers are being taken on a ride by Companies who just look to take money from the Customers instead of providing better service.or please take your box away and return my full money...

Customer ID[protected]
Ravindra Kadam
[protected]