[Resolved] Videocon — Videocon dth - Refund Issue

peter_das

from Bengaluru, Karnataka

Address:

Coimbatore, Tamil Nadu, 641020

I relocated from chennai to coimbatore location. So i called and requested videocon dth customer care for installation in new location. One day later they sent service engineer and charged 400rs. I gave the amount to service engineer. But at the same time videocon dth deducted Rs. 400 from my dth balance. Lot of times I called and asked my money but no response from them. After 4 days they refunded 300rs but still 100 rs pending. Then again I started to communicate with the worst customer service. I didnt get proper response I dont know what they are doing in background. If I call customer care, I have to wait for 30 to 45 min It's total waste of time. Worst customer service. Not at all satisfied with their service.

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May 10, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Oct 17, 2016

Updated by peter_das Complaint No:[protected],[protected]

Verified Support

Oct 18, 2016

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Nov 11, 2016

Updated by peter_das Still no response from Videocon DTH customer service.. Daily i called to customer care they saying same answer that is "within 24 hrs it will be resolve". Really worst customer care. Past one month they working my issue. What a great service they providing ..