[Resolved]  Videocon — videocon led vkc50fh tv

Address:Surat, Gujarat, 395007

I had purchased a videocon led vkc50fh tv from vijay sales surat under an agreement of 5 years warranty.
Invoice no - 226-sur10-14si 921

Tv failed under warranty, i lodged a complaint for the same on 16th july’17. Service request no sur[protected] was generated.

After 2 months of lodging complaint, i don’t know when will my tv be replaced?
How can someone believe your warranty system, if to settle a warranty i have to do one-way communications and no response from other side? Every-time i call, i am given a new date only. But not getting any positive response.

Please look into the matter and resolve it as soon as possible.
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Oct 16, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2017
Videocon Industries Customer Care's response
Dear Jaiprakash Rajeev,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team
Verified Support
Oct 17, 2017
Videocon Industries Customer Care's response
Dear Jaiprakash Rajeev,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team
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