Videocon — videocon television

Address:	Theni, Tamil Nadu, 625534
Website:	videoconworld.com

Dear videocon team,

I have purchased videocon ddb tv on 1st week november 2016, at (Vasanth & co) theni, tamil nadu.
At the time of purchasing seller told me that tv with 5 years warranty.

Now i have a problem with my tv and i called videocon customer service and booked for service engineer visit on 26th march 2018.
He visited my house on 27th march 2018 and quoted rs.1100 + shipping charges of rs.700 to 800 rupees.

When i called him today he updated me that he is yet to receive spare part.

Almost 2 weeks gone & don't know how many days they will take to resolve my issue.
Such a poor service and also please advise why they want me to when a product is under warranty???

Please assist.

Thanks in advance.