Vijaya Bank — chargeback

Sir,
I have done a recharge through phonepay app for my mobile no., according to them money wasn't deducted from my account due to a technical issue from bank and saying that i have to raise a chargeback request to the bank.
Due to covid 19 the customer service isn't responding nor the link provided is working.
Please resolve this issue as soon as possible.
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    41/2, Trinity Circle, M.G. Road, Bangalore, Karnataka, India - 560001
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