Vijaya Bank — refund amount

Address:

560076

I ordered a motor in paytm on 3-03-17. But immediately i cancelled the order for some reason. The payment was done through debit card (9199). It actually said the refund is in process and will be refunded within 14days. I actually complained about it several times both in bank and paytm. It's been 4months now, i have no trace about that amount till date. Even the day before i complained, no action.
I recieved a reference no. From paytm related to refund.
No response from the bank, even the bank manager of vijaya bank bilekahalli branch bangalore 76.
Amount 9199