Vijaya Bank — regarding education loan process

Address:

Barwani, Madhya Pradesh, 451660

Subject-application regarding disputed terms and conditions on education loan by the respected branch manager.
Respected sir,
With the reference to the subject cited above, iam gaurav sharma s/o mr. Praveen sharma withholds account in vijaya bank thikri branch, dist-barwani, madhya pradesh, india.
Details as follows;
A/c no.-[protected]
Customer id[protected]
Sir, i have applied for education loan (Of amount 4, 00, 000) to persue my post graduation (Master of engineering) in transportation engineeering from renowned institution of madhya pradesh shri govindram seksariya institute of technology and science indore, on the basis of gate exam qualified student.
On 03/08/2018 i contacted the branch and asked for education loan to the respected branch manager, but branch manager denied to sanction a loan amount of 4, 00, 000 by stating to provide any colletoral security.
After that on 03/08/2018, i logged a complaint in the form of suggestion in complaints and grievances department, having reference no-pgrs[protected].
With the reference to the complaint logged on 03/08/2018, respected branch manager called me on my personal no. On 04/08/2018 (Saturday) and stated me to contact the branch for further clarification to resolve an issue.
On 07/08/2018 around 1 pm i contacted the branch, respected branch manager gave me the assurance to process the education loan of amount 4, 00, 000 without any colletoral security.
Respected branch manager also requested me to withdraw the complaint from spgrs portal.
On 08/08/2018, i withdrwan the complaint stating that; respected branch manager has accepted to approve the loan amount of 4, 00, 000 (Four lakhs) without any colletoral security.
After that i contacted branch and respected branch manager has told me to submit the necessary and required documents in the branch.
I submitted all the necessary and required documents regarding education loan in the branch and on same day around 5 pm in evening respected branch manager visited my residence in gopi vihar colony thikri for physical verification along with mr lokesh asati sir and also taken a photograph of me and my parents in her mobile phone.
After that; no action has been taken regarding my education loan from respected branch manager.
I again contacted branch after contacting the branch, mr. Lokesh asati sir stated that, you need to register your application on vidhya laxmi portal supported by nsdl.
Respected sir, i want to draw your attention oa a point that respected branch manager & mr. Lokesh sir were not giving clear instruction, they are delaying the process deliberately by giving the instruction with hidden policies thai is, after a time gap of one and half month they are asking me to register application on vidhya laxmi portal.
Respected sir on[protected] inr 236 withdrawn from my account for criff report charges.
On 20-nov-2018, i have submitted the formalities and all necessary documrnts and information on vidhya laxmi portal.
From 20 nov 2018 till dec 2018 respected branch manager (Mrs. Sunita singh) had not taken interest and respected mrs sunita singh had not taken my loan application in process.
Then again i contacted branch, respected branch manager replied me that my documents are missing from the banks, and i should have to resubmit the documents again for loan from initial stage.
Respected sir, due to the negligence of branch manager & staff they had lost my document which were deposited in the month of august.
Respected branch manager (Mrs. Sunita singh) has taken my application carelessly without showing any interest.
After that in dec.2018 again i had submitted the whole documents in the branch to the bank manager.
Then again on[protected] inr 236 withdrwan from my account for criff report charges.
Then on 03/01/2019 bank staff (Mr. Lokesh sir) called me on mobile phone stating to sbmit the quotation of computer.
On[protected] i have contacted the branch and submitted the documents.
Respected sir, i have also submitted the fee structure approved from the institution to the respected branch manager (Mrs. Sunita singh)
But respected branch manager (Mrs. Sunita singh) is not issuing the loan amount as per instituitions brochures.
Respected branch manager is unneccessarily deducting an amount of 16200 from the brochures issued by the institution.
Respected branch manager has told me that they will sanction an loan amount of 2, 65, 525 instead of my quoted amount of 4, 00, 000 includes (Acedemic fee-2, 50, 000, room rent with mess charge-1, 00, 000 & computer-50, 000)
Respected branch manager has quoted me that you are residing in room on rent then you will not get an amount for room rent then you will have to bear your own expense of room rent and mess (Tifin) charges.
Respected sir due to the negligence of branch manager i had sufferd a lot.
Within this period, i had deposited the first sem and second sem fee (62550+55875=118425) to the college.
With reference to the response from respected branch manager i had logged a complaint on spgrs portal reference no-pgrs[protected]n 05/01/2019.
I logged a complaint on 05/01/2019 & respected branch manager (Mrs. Sunita singh) has taken 11 days to resolve an issue.
Since iam unable to get a helpful and satisfactory response from the respected branch manager.
As a result i again forced to logged a complaint on spgrs portal on[protected], reference no. Pgrs[protected].
With the reference to the compliant logged on[protected], mr. Lokesh asati sir called me on my personnel no. On[protected],
In his telephonic conversation he stated that “in good faith we are sanctioning a laon amount, but as you have registerd the complaint on spgrs portal hence, now our response will change in this matter,
This is the way mr. Lokesh sir responded.
With the reference to the complaint logged on[protected], respected branch manager responded that for further clarrification contact the branch.
With the reference to the response by the respected branch manager, on 02/02/2019 i contacted branch at 11:00 am and further discussion goes on with respected branch manager mean while mr. Lokesh sir also joins the discussions.
Within the on going discussions mr. Lokesh sir directed the respected branch manager not to give the further details about the loan amount until and unless, i (Gaurav sharma) has to justify the uses of stipend (Scholarship).
Mr. Lokesh sir, questioned me to justify the uses of stipend (Scholarship), which is given to me by the ministry of human resources and development department for my research purpose as iam gate qualified student.
“mr. Lokesh sir directed the branch manager to take scholarship as a fixed deposit in favour of vijaya bank as a security for loan approval”.
Mr. Lokesh sir, within the dicussion in front of respected branch manager quoted that loan will not sanctioned to a person who has patchy due.
The way mr. Lokesh sir responded was very discourteous and it hurts my self esteem.
After the discussion, respected branch manager concluded and requested me to give a time in this matter as respected branch manager will further contact with higher authorities and need some more time to investigate the matter.
On[protected] respected branch manager called me on my mobile phone that you have to submit a room rent agreement to the branch.
On[protected] respected branch manager called on my personal no. And in her telephonic conversation, she asked me to provide gst no. For my quotation of laptop and college affiliation information.
On[protected] about 1:00 pm i deposited the room rent agreement and gst no. To the respected branch manager.
Respected sir, in the whole matter the delay was from bank branch manager side & due to the negligence and misplacing of necessary documents by respected branch manager delayed the process and again generated the criff report and charges for the same.
On 13/02/2019 again respected barnch manager had a telehonic conversation, branch manager (Mrs. Sunita singh) states that amount of 1sem fee and 2sem fee will not be reimbursed and branch manager denied to sanctioned an amount 40, 000 for two year of tifin /mess charges.
Again and again respected branch manager is putting disputed terms and conditions in order to delibrately delaying the process.
On 16/02/2019 i contacted the branch, since iam unable to get a helpful and satisfactory response from the respected branch manager.
Respected sir as the government is issuing several guidelines on education loan to impart better educaton but the fact is that still banks are treating students in bad manner by applying disputed terms and conditions.
Sir, i trust you will look into this matter and i feel i can turn to you with a matter that has caused me as much as personal frustation and even more wasted time, energy and money.
Sir, iam student and unemployed, how will i bear this type of expenses again and again, if respected branch manager (Mrs. Sunita singh) will behave in this manner.
Sir, i look forward to your reply and a resolution to my problem and will wait until before seeking help from a consumer protection agency and banking ombudsman.
Sir please provide me yoyr valuable suggetion, guidence and support so that i can continue my study for better future.
Thank you
Yours faithfully
Gaurav sharma
Mob. No:-[protected]
Thikri, dist-barwani
Madhya pradesh, india.