Viral Deal — complain for replace the product

Address:

703, SHeetal Apartment, Ovari pada, Harishchandra Mahajan Marg, Dahisar East, Mumbai City, Maharashtra, 400068

Order id : vds38379. Damage order delivered
I had attached photo and invoice copy also for reference.
I had shipped the product dtd. 02.05.2019, as received mail from [protected]@viraldeals.in, and request given on mail and on call to replace it on urgent basis i have to gift it, but product was deliverd but nobody contacting for replacement, calls not received and no revert on mail.
Please resolved it on priorit, expecting best services.
Please contact me on [protected] or email on [protected]@gmail.com.