Visa Bill Pay-Vodafone Mumbai Ind — regarding fraud transactions made on yes bank and indusind bank credit cards.

Address:

560068

With respect to the above subject, this is brought to your kind notice that, i have been receiving constant phone calls from a specific number +91 [protected], the caller introduced himself as an authentic member of payback.

Name - roshan sharma
Emp id - 336054
Office address - 4th floor, 909, raheja centre, nariman point, mumbai 400021

He wanted to redeem my yes bank credit card rewards points with an option to transfer cash back to my existing yes bank credit card as well as send the amount of expired reward points to my other indusind credit card.
Surprisingly he already has both of my credit card details including validity and cvv numbers and asked me to read out the message that i got from the bank. The message was a one-time password message and i thought the call is from the bank, told everything in the message. Later i got a message on my mobile about transactions on my credit card. That when i realized the call i got was a fraud call.
My yes bank and indusind bank credit cards got transacted as below:-

Yes bank credit card-
1. 4900 inr to vodafone bi at 1.15 pm on 10/10/2018
2. 4900 inr to vodafone bi at 1.24 pm on 10/10/2018
3. 4900 inr to vodafone bi at 1.37 pm on 10/10/2018
4. 4900 inr to vodafone bi at 1.38 pm on 10/10/2018

Indusind bank credit card
1. 4900 inr to vodafone-billdesk at 1.54 pm on 10/10/2018
2. 4900 inr to vodafone-billdesk at 2.03 pm on 10/10/2018
3. 4900 inr to vodafone-billdesk at 2.05 pm on 10/10/2018
4. 4900 inr to vodafone-billdesk at 2.06 pm on 10/10/2018

I am still receiving calls from the same person and now he is threatening me to share another credit/debit card details then only he can refund my total amount at once but i have not shared any details. I have recorded his calls too for reference.
Additionally, i have submitted dispute forms to both banks and blocked both cards already on the same day as well as lodged a formal complaint in bangalore cyber crime cell with all proofs same day, i will receive the fir copy from them soon.

Please take a look into this asap and cancel these transactions on high priority.
Please let me know if you need any more details on these transactions, its really sad to know that someone can just make a fraud call and make transaction easily and neither the bank nor your company could detect it as a fraud.

I would request you to help me in getting back my money.

Thanking you in anticipation and eagerly waiting for your response.