Visas Avenue — Fraudulent behaviour - Incorrect service provided and harassment

To begin with, 12000 was charged for providing the right guidance and filling in paperwork for a basis tourist visa. The only service which entails is to guide the customer with the correct purpose of travel and ensure that the consumer has all the information needed to make a sound decision in a timely manner. If you take this service out itself, then the 12k charged is daylight robbery. For filling in few documents, which also took over a months time to be filed. Post which when complained, there's only harrasment and yelling that we've received in the name of customer support. These scammers deserve to be dragged to consumer court, so that they can stop extortion of money in the name of services that doesn't exist. I need the full refund and i will ensure there criminal acts are being informed across platforms.