Visas Avenue — Visas Avenue cheating me for last 3 plus years in the name of Australian PR

Hi Team,
Please help me! My name is Praseed
I visited Visas Avenue in the year 2018, and they explained me all benefits of Australian PR and told to make payment first and then register for IELTS/PTE to clear.
They were more focused on payment and told make payment first.
Regarding PTE always specified it is basic english to clear.
I was new to know all this so agreed to there points and made payment of 82600/- Rs. Once payment done they assigned one case team to make track of my progress.
When asked for any help they behave rudely or they shuffled the team and made the PR process journey in a more complex manner. I have given all my documents as they have said and some documents required bit time, and I have provided it.
Mahesh and Sowjanya were the persons who messed up my PR process and i don’t want to continue this cheating process. So I requested for a refund, however they have denied by mailing a usesless matrix tracker.
It is really pathetic to get to know or work with them.
These people says professional and don’t understand customer concerns and try to loot us by talking good and we innocent people get targeted always.
I really want your help. My 82600/- Rs. is in their pocket without giving proper service. Please help.
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    406, Sai Plaza, East of Kailash, New Delhi, Delhi, India - 110065
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