Vivek Private Limited. — Faulty stabiliser delivered with ac. No action taken to replace it

Address:	600095
Website:	www.viveks.com

Purchased a Widow AC at VIVEKS, Mugalivakkam ware house sales on 27th march vide bil no [protected] for Rs 23, 300/- 1.5 T, Voltas Ac with Free Stabiliser and installation.Delivery address - Hazel A 22, City Lights Appts, Nolombur, Chennai - 600095.

The Ac was delivered on 28th and Installed on 29th. But the stabliser of Sakthi make was faulty and not working at the time of delivery/installation itself

For the past four days I have contacted tthe various numbers given to me by Viveks staff[protected], [protected],[protected],[protected]-64550262,

Each time I call the number they giver me a new number and ask me to speak there,

One person informes that I have to take it to Viveks Porur branch to get a replacement. he does not say who I have to contact. who will pay for transport?? it was free delivery, so why should I go to Porur for replacement. Porur Vivek says that is was not sold by that outlet so they cant help.

One person adviced me to contact the stabiliser manufacturer for warranty replacement. When a defective stabiliser was delivered by VIVEKS to my house why should I claim warranty from the stabiliser manufacturer?? It is Viveks responsibility to deliver a working stabiliser to my house.

Viveks is advised to arrange for delivery of a new working stabiliser to my house within 24 hours or I will be forced to take legal /criminal action as VIVEKS has not delivered for payments received by them. Stabiliser is a free issue but is mentioned in the bill as the cost has been included in price of the AC for delivery.
Moreover the stabiliser has no ISI/BIS or any other Government agency mark/stamp on it and so is not safe for domestic usage.

Does VIVEKS support and advice usage of such sub-standard stabilisers which have no proper approvals from the related government authorities for safe usage??

For the past 4 days I am having an AC but forced to not to use it and suffer the summer humid heat.

VIVEK customer care does not care for its customers. Collects money and delivers faulty stabiliser. a stabiliser whch has no approval from any governmental agencies for safe usage, putting my family and my house at risk of shock related risk of fire and loss of property and life.

Regards

Prasanna