[Resolved] Viveks — Blue star AC

Beso

from Chennai, Tamil Nadu

Address:	600094
Website:	www.viveks.com

I bought a blue star ac from viveks expo 2016...The product was delivered after 8 days as opposed to will be delivered in 3-5 days... Ac was delivered and since then i have been calling viveks customer service (Rubbish name...Not a customer service for sure[protected]... They directed me to home serve 46467700...Another big rubbish service center...No one knows what they are doing...What sir..Sorry sir...Information passed to concerned department sir...Only these 3 sentences are repeated forever...I am trying to get the ac installed and no help so far on the 13th day... Finally one job was created and an sms was sent with job id and technician name..The next day i called home serve again and asked for technician mob number...They said they couldnt find out any info on tech and after many calls someone gave the technicians number...Called him and asked when is he coming...What a response..."i have cancelled that appintment long back...Am not coming...U arrange someone else...Ask those who arranged me...Dont call me"... Worst service so far from viveks...Made a very big mistake by going to the viveks expo... Another big mistake is buying from viveks expo...Suffering now...What to do with such careless and lazy companies who cant get things done? Too many calls to viveks cust care and home serve but no use...All calls just irritate you and annoy you.

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Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Apr 29, 2016

Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We had unexpected bookings during the CTC Expo and the entire team is trying to deliver /install all the products at the earliest. We request your cooperation in the meantime. Please be assured that we are working towards it tirelessly day and night. We request you to pls email us your bill number and contact number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused.