[Resolved]  Viveks — Daikin ac

Address:

600021

Hi this is senthil,

Let me brief my issue summary, i bought an daikin split ac (1.5 ton) in viveks (through an itshow which was conducted in trade centre) i recently migrated from singapore since i lived there for long time i had an very good opinion about expo kind of sale. i was in an impression that viveks is an reputed branded company which will have a good customer relationship portfolio. but here came the sad story which made me to think they are the worst service providers who was not fit to do business. after my purchase they took 20 days to do the intallation which was also carried out after 50 calls. the most lethageric customer service which i had faced so far. after installation my ac was running only for 20 days after which suddenly it got repaired, then they took another 20 days to visit my home to check for the problem. then later they said gas was leaked and they dont how it happened such a messy answer. then i had asked for the replacement since it has ran for only 20 days so this discussion costed another 20 days i got fed up and asked for the repair atleast. and allowed them to dismandle the unit and carry to workshop as per viveks request with the agreed commitement which viveks made by agreeing they will do the replacement when it happens again or if the unit is damaged heavily. but for getting into this sort of agreement i need to do 100 phone calls and and i need to goinperson multiple times. now again after running for 20 days the same problem persist again. when i made the complaint the same story is continuing now its almost 11 days past my complaint. i am registering my experience with such an frustration which made me to think should i register the comaplaint to consumer court where i already made the nesscary arrangement to register this complaint. i am totally not sure whether viveks is reponsible for this worst service or daikin is the one. anyway i have all the nessacry evidence to submit consumer court regarding my complaint. i am hoping atleast viveks or daikin will reply to my post by today. other wise i dont have any other options rather than registering an complaint in consmer court and posting my dislikes and bad service experience in all sort of social networking if possible in media also.