Viveks Home Serve — very poor servicing by viveks home serve

Hi,

I am writing this complaint with frustration on the viveks home serve service. I bought a daikin split ac. It comes with free services. I have been awaiting for my ac service for the last one and half month and nothing has been done so far. It has been rescheduling for the last one month but not being done. Though i am mentioning the timings when i will be available, technicians are not ready to come for the service on the said timings.

Its really a pathetic way of service to the customers and it is a nightmare to get the services done. The technicians are not picking up the calls or always delaying after the appointment time and several follow ups with a very unhelpful call center (Case in point: job order[protected]. They never call the customer to inform of the delay (Which is invariably always). As a result i have been wasting my time waiting for the technician to arrive though i am informing my avaiable timings. When i call to the representatives, i am not hearing other than "sorry for the delay".