Viveks India — Blue star 5 star ac

Address:

600017

Dear sir/madam,

I had brought blue star 5 star rating a/c from viveks tnagar, they had offered an extended warranty of 1 year with additional cost. My a/c is not working from the month of june, when i had called for service, the technicians came and said that it has some problem and it has to be taken to their service centre, and they took another 1 weeks time to take the a/c from my home and on 30.06.16 they had taken the a/c and till date it has not been delivered. They said that the coil has to be replaced and on continuous follow up also they repeat the same answer of delivery within 2 days. Since because it is under extended warranty they have not taken any step to replace the coil. We had gone to their service centre directly on 09.08.16, and spoke to mr. Kirubakarn-head and he assured that the a/c will be delivered but again when we spoke to them they say that it is not ready. Am fed up with their customer care.

Who is the higher authority, to whom i can take this further. We never asked for an extended warranty, they had offered and we paid for it but when it comes for service and replacement they show their real face and treat us very badly and start threatning us stating that it will take time.

How should i treat this issue, pls answer