[Resolved] Viveks India — daikin ac 1.5 ton - registered mobile num - [protected]

Rabikala

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600077
Website:	www.viveks.com

My name is Sudhir. Am based in Chennai. We bought Daikin AC 1.5 Ton from Viveks, and we got this product based on the customer service assured from Viveks. We are not happy with the product as there is more noise and also some times we get a smell from the AC as we get when a wire is burnt. When we complain about it, nobody is turning up for service and also the customer executives response is ridiculous. Even after I said that I would take it up with the consumer complaints forum or to the social media, am not getting a response. Companies like these should be sealed so that they will not cheat any customers further in the name of assuring self service for the products which do not have or very less customer service centres in the location.

If possible I would like to go for a return of the product or immediate assistance would be needed.

Regards,
Sudhir
Contact No. [protected]
Alternate Contact No. [protected]

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Aug 17, 2017

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2017

Viveks India Customer Care's response Dear Mr. Sudhir,

We deeply regret for the inconvenience caused to you. We would like to confirm that your complaint has been escalated to the concerned team and the appointment has been fixed.

Job No : 0986106
Appointment Date : 17/07/2017

Regards,
Tulashi Narayanan. R
Customer Care - Team Leader