Viveks India — lpg leakage - fire in bottom area elica make gas stove.

Address:

Chennai, Tamil Nadu, 600004

Dear team,
Only 2 days used after purchase of the gas stove from viveks royapettah high road,
Mylapore, chennai-600004, tamil nadu,
Model - elica cooktop 3 burner turno 773 ct dt vetro dt. 27 oct 2019.
Found gas leakage in the bottom of stove and found flame in the bottom area. Thrice complained and your team could not solve the issue, still problem exists. It is matter of my old parents’ life and death. Please resolve it permanently or replace with new one. If issue continues, i do not have option other than approaching consumer complaint cell.
Contacted person’s name:
Elica staff - mr. Masood ahmed.[protected]
Service engineer – mr. Sarathy saravanan. ([protected])
Note: issues photo captured and attached here for your references.

Reg
Sathish. Ramachandran
[protected]