[Resolved] Viveks India — not helping in sending a mechanic for tv which is not working

RaamkumarAG

from Velur, Tamil Nadu

Address:

636007

I am from salem, tamil nadu. Last year i purchased a 50 inches micromax led tv from your peramanur road, salem branch. Just few days before diwali, it was not working. I visited showroom to send technician for about 5 times and kept calling regularly. Till today no one has responded. Every time they say someone will call me. But no one has called me yet. I regret for purchasing regularly from viveks.. Do you want me to share this in fb etc?

Need your immediate response in this.

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Dec 4, 2017

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

Viveks India Customer Care's response Dear Mr. Ram Kumar,
Greetings from Viveks!!

We deeply regret the inconvenience. We understand your concern. We request you to please email us your registered contact number and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satishttps://www.https://www.consumercomplaints.in viveks-india-not-helping-in-sending-a-mechanic-for-tv-which-is-not-working-c1759076#faction at the earliest.

Since you are a valuable customer of our Vivek's family we are happy to fulfill your service request.

Thanks & Regards,
Tulashi Narayanan. R

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Comments

karunakrn87

from Perambalur, Tamil Nadu

I have purchased sony led tv 43inch for inr66490 at viveks mogappair New showroom. They delivered display piece to me. Before opening box I came and asked them no proper response telling lie again. I asked for refund my amount but they are not ready.
P.Karunakaran