[Resolved] Viveks India — Poor service

Shakthi_AS

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600117
Website:	www.viveks.com

I have bought Haier AC on April 13th to 16th 2016 expo..The bill stated the ac, stabiliser, outside unit..they are taking more than a week to deliver the stabiliser.Still no action taken from their end.The customer service is unable to connect.It is getting tougher to survice in this summer without a/c..Once when I got connected, the stupid customer service person says to get the ac installed first and to come and collect the stabiliser whenever it is available..

NEVER EVER buy a product from viveks.The expo is all eyewash..the products can be bought in much better negotiation in other stores.I curse their business should go down for such a poor service..

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Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Apr 25, 2016

Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We had unexpected bookings during the CTC Expo and the entire team is trying to deliver /install all the products at the earliest. We request your cooperation in the meantime. Pls be assured that we are working towards it tirelessly day and night. We request you to pls email us your bill number and contact number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. You can also reach us at[protected]!