[Resolved] Viveks India — Product purchased led tv - seal opened

Mahalakshmi C

from Bahula, West Bengal

Address:	620009
Website:	www.viveks.com/customerservice.aspx

I wish to register a complaint. We bought a samsung led panel 43 inch tizen worth rs.62, 000 from trichy. We had specifically told not to deliver the display piece. But during delivery the seal is opened and it was the same the display piece which was kept in the showroom. That what is the role of customer?? Where is the customer satisfaction gone?????? Is this satisfaction you are providing to customer??? We want to replace the tv with the fresh one. We called viveks trichy office and informed about the issue. But worst response they are providing. I wish to take this to the top level management and take immediate action. We are thinking that viveks the great company, but such a worst response they are giving. They are not even providing the manager number to contact.

Viveks customer care or enquiry form is not working. If it is not working, then why you are providing the customer care number in your website or your mail id??

As a 20 years of customer of viveks company, we are very much
Disappointed with viveks.

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Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Apr 25, 2016

Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We request you to pls email us your bill number and contact number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. You can also reach us at[protected]!