Viveks India — samsung fridge

Address:

Rajaji road, chandra towers,west tambaram, Kanchipuram, Tamil Nadu

I have purchased a samsung fridge double door on 2nd oct, 2019 at 4pm with net cash payment by card. They said that they would deliver it the next day but they delivered it on 4th oct by 4pm. We informed to the dealer that we received our product and requested for a demo for the product that we purchased as they said. But still we didn't receive any message that we were to get a demo but when we called up to the dealer they said that they have logged in and the executives would call to us before they come. We still didn't get any such message or something or reference number. So we called to the samsung customer care where they revealed that the dealer hasn't logged for a demo which was really shocking and extremely disappointing. Then we ourselves registered for a demo through samsung customer care and they logged in and gave us the reference number. Thanks for samsung customer care for helping us in this case. (The product was purchased at viveks tambaram, chandra towers, rajaji road).in this case our ayuda pooja holidays was spoilled and we didn't leave our home and didn't open the fridge bought by us since we got the delivery.