Viveks India — Sony LED TV

Address:

560037

I have purchased KDL-50W800D from Viveks located in hypercity, Kundalahalli gate. TV is used for 1 hr and LED stopped displaying the picture and turned-off and never booted up again. Service person initially mentioned it could be software issue and later LED issue after try installing the software.

Vivek electronics who is the dealer of this product taking no responsibility of replacing defective piece nor making refund. Instead the person who sold the tv and the outlet head stopped picking up the phone.

I have paid 81000 Rs for TV and got a defective piece.

Date of purchase: 7th Aug 2016.
Delivery: 10th Aug 2016.
Installation from Sony technician:13th Aug 2016
LED problem and TV stopped working: 14th Aug 2016
Visit of service technician : 17th Aug 2016.

Regards,
Shachirekha