[Resolved] Viveks India — sony tv 0w800c 3d glasses not received

Jenila Livingston

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600088

We have purchased 0w800c via bill no [protected] on 5th oct 2015 (Bill amount rs. 96200) from tnagar branch. We were informed we will get 3d glasses 2 numbers and a camera free but free items not in stock. They asked us to collect the free items one month later. After they said due to flood everything ceased and asked to collect after a month.... Finally they said camera not available but will give sound speakers instead and given speakers (But we prefer only camera-any way given something) and asked to collect 3d glasses one month later again. But till now we not receved the glasses (And they said bring your bill, after bringing bill they informed free items not mentioned there-very fraud). Pls solve this issue and send mail to [protected]@rediffmail.com

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Oct 23, 2017

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Viveks India Customer Care's response Dear Ms. Jenelia,

This is with reference to our telephonic conversation with Mr. Franklin, we would like to confirm that there is no free gift ( 3d glasses ) for this particular model ( Sony ). The issue resolved as per Mr. Franklin confirmation.

Thanks & Regards,
Tulashi Narayanan. R

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from Chennai, Tamil Nadu

Dear Jenilen, We understand your concerns and we are extremely sorry for the inconvenience. We request you to please email us your contact number and bill number at customercare.[protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. Thanks!