Viveks India — sound bar not working from the day of purchase

Address:

Chennai, Tamil Nadu, 600073

Hi,

I have bought a samsung 55 inch uhd tv from viveks along with soundbar is attached, but we received soundbar a month later to the purchase of tv. That too first one was with no cables and a very old one and spoke to them, then received another one which was not in a good condition (Sound bar alone not working). Viveks did not accept to replace this one. So i contacted the samsung customer care, visited my place twice and replace board twice and found left side speaker is a faulty one. He also raised that it is a dna so no parts available so contact viveks for a replacement. From there on i have been following up received no support"

So now finally i need to post here in this forum for remedy before taking further serious action. Please take necessary steps and support me to get my problem solved with replacement.