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Viveks India — symphony diamond 41 ltrs cooler

I purchased a cooler in viveks kolathur branch on 4.05.2019 and i used it only one day after that i packed that cooler and went to bangalore. After i returned back on 29.05.2019 and started using the cooler. But unfortunately the water pump is not worked and i checked inside the cooler by putting torch inside and i found its broken inside. And i went to the kolathur branch for exchange the same which is a damage piece. But the sales manager told that we will not exchange the same as you are filled the water inside the cooler. I can't understand how can i check the cooler without pouring the water. And my self i registered a complaint in symphony and an engineer came and repaired the motor. By selling the damage piece by them they are not replacing the same.

symphony diamond 41 ltrs cooler

Complaint Status

[Jun 02, 2019] Viveks India customer support has been notified about the posted complaint.
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    Viveks India Phone
    +91 44 4213 1616 [Customer Care]
    Viveks India Address
    150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004