[Resolved] Viveks India — whirlpool fridge purchase - unethical & fraud practices to sell their own stand and stabilizers

krishnakn-yahoo

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I bought whirlpool fridge from viveks - tnagar.
They promised to deliver and have whirlpool agent to install the fridge.

The sales agent name is udaya (Udayakumar)
He also told me that the person coming to install will also provide the stand for fridge @1500
A person came home, claimed to come from whirlpool authorized agent - unpacked, plugged in and provided the stand as well and collected the cash. When asked about writing the details on warranty paper and receipt - he replied that those were not required.

I had a problem with the fridge as it is draining water on the floor. When complained to the sales agent (Udaya) - he then called whirlpool to install & show demo. While i was confused as to why again install, i accepted given someone will come home to look at the problem.

Only then we realized that the earlier guy was just a fake guy sent by udaya to sell stand and whirlpool was informed about demo only after i complained about the problem.

This is totally unethical to send strangers to sell stand in the name of whirlpool agent - just to earn small money as commission for stand and stabilizer. If i didnt have this problem, i would have never realized this and my purchase would never have been registered for warranty with whirlpool.

What about safety of customers?
On calling udaya, he mentioned that he has nothing to do with this and it's done by vivek's itself.

Request you to look into this issue and resolve the same.

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Aug 2, 2017

Complaint marked as Resolved

I had complained directly to Viveks customer care as well. They were prompt in responding back to my complaint and asked for all information - and promised to revert back in 24 hrs. Once, they spoke to the employee - he got a hint of the issue and immediately came home and fixed the problem in fridge. (Which whirlpool & viveks sales agent were discussing on who will pick the replacement and fix - today / tomorrow etc.) So, this forum helped in fixing one of the issue. But, the issue of sending unknown person as Whirlpool agent has got NO Response. Viveks seemed to have threatened the employee not to come to work unless he gets the issue resolved by me. The employee came home and requested me to have this resolved. So, I have closed this issue in your system. But, the fundamental practice of Viveks and Whirlpool - Trying to Sell Stand & stabilizer and who will make money is STILL ONGOING - each blaming the other for making profit. Even though Whirlpool advertises that stabilizer not required, THEY COME and SCARE Consumers that Fridge will have problem if they dont fix Whirlpool Stabilizer. The agent in turn blames Whirlpool that they have TARGET to achieve, etc. Whenever we buy Washing machine, A/C or Fridge, This is the USUAL SCAM followed by Big Electrical appliance companies (LG, Samsung, Whirlpool) - try to sell the accessories at exhorbitant cost. NOT SURE HOW this will be resolved...

Viveks India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Viveks India Customer Care's response Dear Sir,

We understand your concerns and we are extremely sorry for the inconvenience. We request you to please email us your contact number and bill number at callcentre.[protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused.

Thanks & Regards,
Tulashi Narayanan. R