[Resolved]  Vivo Mobile India — mobile phone board complaint with in 13 months of purchase non locking of bsnl data

My mobile could not receive or call from bsnl sim. Service centre demands 8000 rupees for board replacement. Phone is just 13 months old. I feel this as a big cheating by vivo as a i am from a middle class family. I spend 17000/-to buy this phone.
Imei no is [protected]
I contacted bsnl they showed me other sims are working
Then i approached hai jin trade india private limited, alappuzha[protected], they updated the software and advised to change the board ny paying 8000/_
They are simply saying it is the company policy and they cannot do anything with it. My last phone was lenovo and i used it for 6years. I never had any bitter experience from any other brands
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Oct 4, 2019
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Aug 23, 2019
Updated by Dominic Pathrose
From today morning other Sims are also not working after software update
Aug 23, 2019
Updated by Dominic Pathrose
I hope company will help in this problem
Aug 23, 2019
Updated by Dominic Pathrose
Non locking of BSNL signal
Verified Support
Aug 24, 2019
Vivo Mobile India Customer Care's response
Hi Dominic Pathrose, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
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