[Resolved]  Vodafone — Balance in minus

Address:Rajasthan

I recharged my phone two times and it went in negative balance on 21st may 2020.
I talked to them. They are not solving this problem. Sometimes the customer care pick the phone and cut the phone in between.
Moreover, if they recieve the call, they just assure to mark the problem. But never resolve.
As soon as i recharge the no., the balance flows away in negative.
I want my unnecessary curtails back.
Plz help in this regard.
I have uploaded a picture herewith to show you how they unnecessarily take money on the name of value added services, which we are not willing to take.

Thank you.

Regards.
+1 photos
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Aug 5, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
Vodafone India Customer Care's response
Dear Customer,

We apologize for the trouble caused. As per our records there was service request raised [protected] on 14 June 2020 and our backend team has mentioned the charges are correct and waiver not possible. Hence, we express our inability to waiver the amount.

Regards,
Snehal
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