Vodafone — Baseless deduction from balance in the name of VAS

On May 28 2022 i received an SMS stating that 25rs. Had been deducted from my balance for CHOOSING to access handset inbuilt games. I called the customer care immediately and was told that their server was down and i should call back after 4hours(which would have been 11pm). The issue was not resolved.
Then, today i received another message stating 5rs deducted for accessing video search service. Again, i called the customer service. To my surprise, today's charges were refunded. But the executive had the audacity of saying that i shouldnt have played the game in first place. That was despite of me repeatedly saying that i did not choose to access that said service. The final response i got was that i should have called after 4hours on May 28th. Had i called, the issue would have been resolved. But since it was more than 24hrs they could not refund 25rs.
Why is this company deducting money and then blaming customers only ?