[Resolved] Vodafone — Bill amount generated for postpaid plan | |
I have been a vodafone customer for over ten years now and vodafone postpaid users have always faced some of the other billing issue during their usage. I’ve faced more than 10 such errors from vodafone’s side. This time they’ve gone too far. They’ve charged an unbilled amount of ₹780 citing it as voice charge on an isd number. During an era of internet, if anyone needs to make an isd call, one would easily do so using whatsapp calls etc. I’ve called customer care but they’ve failed to give any explanation apart from “its there in my system”. I am thoroughly disgusted with my experience with vodafone for the nth time.
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Aug 13, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jul 27, 2020 Vodafone India Customer Care's response Dear Customer, As per our records, there is total voice charges showing for Rs. 780/- in unbilled details. We are unable to provide you the explanation for the same as bill not yet generated. You can write to us on our Customer care Email Id [protected]@vodafoneidea.com for further assistance. Regards, Snehal | |
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