Vodafone — Cannot Transfer Sim Card to my name

I have been using my vodafone number [protected] from 2016. But I received a message on 23rd Oct 2021 (Sat) at 9:48 PM that my number will be deactivated. After that on Monday morning my number got deactivated without giving me chance to transfer the sim to my name.

By mistake the sim was registered on my brothers name. But without informing me to get it on my name, Vodafone just deactivated it. This was my primary number and everything is linked to this number only.

I have all the documents but still Vodafone is not activating the SIM.
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