[Resolved]  Vodafone Cellular Ltd — Postpaid to prepaid conversion not updated

Address:

Pune, Maharashtra

This is regarding to my Prepaid number [protected] . Earlier this number was Vodafone Postpaid number and 1 year back I have converted this number into Vodafone Prepaid number. Whenever, I have to call to Customer care they are not able to distinguish my number i.e. postpaid or prepaid because this number is exist in the postpaid as well as prepaid database system. From 1+ year, I am using this number as prepaid number and I requested many times to vodafone to update their database and sent many email to 'appellate.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com' and 'nodal.[protected]@vodafone.com' but they didn't done anything other than replying to emails. Also log a complaint regarding this issue but didn't get any resolution. Today also, I have called to customer care and I still I am facing issue of prepaid/postpaid. They are transferring my call from prepaid to postpaid and vice versa because in the system my number is showing as Postpaid and not Prepaid. Regards, PRS