Vodafone — Charging for game downloads

Address:560013
Website:myvodafone.vodafone.in

I see that Vodafone charges its subscribers for Game downloads I have an unlimited plan with Vodafone for Data downloads In my phone there are some pre installed games which keep popping up their messages for downlaod of new gane or upgrades when my son is playing if he accidently clicks sometjing it downloads a game and we get a message that new game has been downloaded with a charge of rs 50 or Rs 99 I see this ia a scam. Why Vodafone is supportingthis middleman job 1. I have taken unlimited data plan so vodafone should not charge me any thing extra 2. On whose behalg vodafone is chargign this extar ? Is it actingas Game companies agent 3. Most important -- how a financial transaction happen with out multiple warnings and asking for any pin code etc ?? this is a scam . Please ask Vodafone and all network carrirers to stop this ASAP
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Vodafone India customer support has been notified about the posted complaint.
Dec 27, 2015
Updated by Siddhi Nirvaneshwar
Let me make this clear in as many less words as posible
1. there are multiple charges for same download
2. Not sure what these downloads are, even if we do not click any urls as found in message charges are levied immediately as per sms and it is reflected in vodafones next bill
3. vodafone and all carriers should start using PIN / OTP etc for any financial transations

In the absence of any such regulation all carriers combining with game or any such service providers are duping customers . Hence this ia scam which consumer forum / regulator should stop asap
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Let me make this clear in as many less words as posible
1. there are multiple charges for same download
2. Not sure what these downloads are, even if we do not click any urls as found in message charges are levied immediately as per sms and it is reflected in vodafones next bill
3. vodafone and all carriers should start using PIN / OTP etc for any financial transations

In the absence of any such regulation all carriers combining with game or any such service providers are duping customers . Hence this ia scam which consumer forum / regulator should stop asap

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