Vodafone — Complaint against service active

Address:

Mumbai

Sir my main balance is 133 rupees still i can't receive msg and call form my number bez there is network issues in my home i have Complaint several time there is no response so i choose jio for call and vi for alternate number before taking sim sales man said its life time free incoming call and msg but now i have to recharge minimum 250 for incoming call i can it possible to recharge on both numbers please resolve sir