[Resolved]  Vodafone — complaint against vodafone: unauthorized charges and lack of billing transparency

Complaint Details:

I recently ported out my number from Vodafone to JIO. Despite terminating my services with Vodafone, I have been receiving demands for payment without any accompanying bill or explanation.

Complaint Summary:

I find it unacceptable that I am being asked to pay without receiving proper documentation of the charges. Transparency in billing is essential, and I expect to be provided with detailed invoices for any outstanding amounts owed to Vodafone.

Furthermore, I am concerned that Vodafone is attempting to charge me after I have ported out my number. As a customer, I fulfilled all necessary procedures to terminate my contract with Vodafone, and I should not be subjected to any additional charges after the port-out process is complete.

Requested Action:

I request that Vodafone immediately ceases any attempts to collect payment from me until I receive a clear and detailed bill outlining the charges. Additionally, I ask for an explanation of why these charges are being levied after I have ported out my number.