[Resolved] Vodafone — Constant Harassment after Port Out request | |
Hello, I have a Vodafone postpaid number, and due to irregularities in the bill, constant call drops, inefficient customer support and poor data network, i had decided to port out. I ensured my bill was cleared in advance but the UPC was not getting generated. It took multiple calls and it took 3 days of calling & emailing the customer care to get the UPC generated. I started requesting the UPC on 16th of August, and i received the UPC on 19th Aug. The problem begins here, since the UPC has been generated, i am getting calls in almost every 10 minutes to explain the reason why i have decided to port out. I tried explaining on a few calls, but the calls got auto disconnected after 5-7 minutes, and then i receive a call again to explain from a different executive. Worse is, when i explain a problem, they cross question details like the complaint number, when did you face the problem, whom did you talk to, was it resolved and eventually they try to put the blame on for not following up or raising a complaint. Since morning i have received almost 15 calls from Vodafone, and i am already tired of disconnecting them. This is very frustrating, and distracting and hampering my work. I cannot be constantly looking at my phone, especially knowing someone is going to call and trouble me for the same thing over and over. I dont know what strategy is, if this is the way the customers are being attempted to be retained, then i am sorry i am never coming back to Vodafone. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Aug 25, 2020 Vodafone India Customer Care's response Dear Customer, We apologize for the trouble caused. As per records your number is now inactive. We have forwarded your feedback to concern team. Regards, Snehal | |
Add a Comment | |
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Post your Comment